Privacy Policy

Privacy Policy

 

Hawthorn Cottage is committed to protecting the privacy of our website visitors and guests. This policy explains how we collect, use, and protect your personal information in compliance with relevant data protection laws.

Last Updated: December 14, 2025

1. Important Information and who we are

We are the data controller responsible for your personal data.

• Our Details:

  • Name:  Hawthorn Cottage

  • Postal Address:

  • Hawthorn Cottage

  • Norton Green

  • Freshwater

  • Isle of Wight PO40 9RY

  • ​Email Address: info@hawthorncottage.net

  • Telephone Number: 07968 196883

  • Website: hawthorncottage.net

  • ​

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

2. The Data We Collect About You

We may collect, use, store, and transfer various types of personal data, including identity, contact, and financial information. This can include details like your name, address, email, phone numbers, and payment information. We also collect technical data such as your IP address and browser details, usage data about your website activity, and your preferences. For security, CCTV footage may also be collected around properties.

3. How Your Personal Information is Collected

Data is collected through direct interactions (like booking or subscribing), automated technologies like cookies when you use our website, and from third parties such as booking systems or review sites.

4. How We Use Your Personal Information (Legal Basis)

We use your data based on legal grounds: for contractual necessity to manage your booking, our legitimate interests in improving services and website security, your consent for marketing (which you can withdraw), and legal obligations like tax requirements.

5. Sharing Your Personal Information

We may share limited information with third parties necessary for your holiday, such as property owners, housekeepers, booking systems, and payment processors. We may also share data with law enforcement if legally required. We do not sell your personal data for marketing without your consent.

6. Data Security and Retention

We implement security measures to protect your data and retain it only as long as needed for the purposes it was collected, including legal requirements. Basic customer information is typically kept for six years for tax purposes.

7. Your Legal Rights

Data protection laws grant you rights regarding your personal data, including the right to access, rectify, or erase your data. You also have the right to object to processing, restrict data use, request data portability, and withdraw consent.

8. Cookies

You can manage cookie preferences through your browser settings, but disabling them may affect website functionality. For more details, visit www.aboutcookies.org.